Effective Date: August 5, 2026

Welcome to DairyLink. Your privacy is important to us. This Privacy Policy explains how DairyLink ("we," "our," or "us") collects, uses, stores, and protects your information when you use our mobile application and related services.

By using DairyLink, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information Full Name, Email Address, Phone Number, Business Name (if applicable), Delivery Address, Billing Address.

Account Information Username, Password (stored securely in encrypted form), Profile Information.

Order Information Products Ordered, Order History, Delivery Information, Payment Status.

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Process orders
• Connect buyers with suppliers
• Provide customer support
• Improve app performance
• Personalize your experience
• Send order updates and important notifications
• Detect fraud and protect our platform
• Comply with legal obligations

3. Payments

Payments made through DairyLink may be processed by trusted third-party payment providers.

We do not store your complete payment card information on our servers.

4. Sharing Your Information

We do not sell your personal information.

We may share limited information with:

• Suppliers to fulfill your orders
• Delivery partners when necessary
• Payment providers
• Customer support providers
• Government authorities where required by law

5. Data Security

We use reasonable technical and organizational measures to protect your information, including:

• Secure connections (HTTPS/SSL)
• Data encryption where appropriate
• Access controls
• Security monitoring

While we work to protect your information, no online service can guarantee absolute security.

6. Data Retention

We keep your information only for as long as necessary to:

• Provide our services
• Meet legal requirements
• Resolve disputes
• Enforce our agreements

7. Your Rights

Depending on your location, you may have the right to:

• Access your information
• Correct inaccurate information
• Delete your account
• Request a copy of your data
• Withdraw consent where applicable

To exercise these rights, contact us using the details below.

8. Children's Privacy

DairyLink is intended for business users and individuals who are at least 18 years old.

We do not knowingly collect personal information from children under the age required by applicable law.

9. Third-Party Services

DairyLink may use third-party services such as:

• Payment providers
• Analytics services
• Cloud hosting providers
• Notification services
• Maps and location services

These providers have their own privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When significant changes are made, we will update the Effective Date and, where appropriate, notify users within the app.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: info@dairylink.com.ng

Website: https://www.dairylink.com.ng

By using DairyLink, you acknowledge that you have read and understood this Privacy Policy.